Promise Healthcare Speeds Staff Login Times by 96%
Coretek Completes 4-Month Project to Overhaul IT Infrastructure
Business & Technology Challenge
Coretek’s approach was first to complete a comprehensive Use Case Assessment. “After meeting with the Promise IT team, we knew what their general technology challenges were, but before proposing a solution, we needed to meet with the clinicians and administrators who rely on the infrastructure to do their day-to-day jobs,” said Ryan Hinkleman, Managing Director at Coretek Services. The Assessment was comprised of two components: the Technical Assessment and User Interviews. During the Technical Assessment, Coretek’s team of technical architects and business process engineers focus on:
- How the clinicians, administrators, and IT department use the technology.
- How resources like memory, storage, and compute power are consumed.
- Assessing critical applications and determining if they could support them using virtual architecture.
- Review current endpoints, their location, and capacity.
The second phase consisted of User Interviews with nurses, doctors, physical therapists, administrators, human resources personnel, and more in two locations–California and Louisiana. It was critical to get the user’s perspective and learn about:
- How they work each day – ingesting, printing, ergonomics, logins.
- What technologies are working, and which they are not.
- What is the ideal state for these workers?
- Move to an enhanced electronic workflow and eradicate the paper shuffle.
- More computing resources with a quick tap in and out functionality to maximize. the user to compute ratios.
- Additional MetaTech (EMR system) modules.
- An upgraded infrastructure–from the data center to the endpoint.